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PUBLIC SAFETY DISPATCHER – Long Beach (CA)
City of Long Beach (CA) is accepting apps for PUBLIC SAFETY DISPATCHER Until January 20, 2017. Salary $3,784.73 – $6,447.31 per month For details about this career and over 3,500 other fire departments looking to hire firefighters Join FireCareers.com today… Fill out your PROFILE and get access to thousands of career firefighter recruitment’s across the Country. FREE 7 Day Pass
City of Long Beach (CA)
is accepting applications for:
PUBLIC SAFETY DISPATCHER
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| PUBLIC SAFETY DISPATCHER – POST WAIVER Job Number: J45AN-17B |
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DESCRIPTION: Now accepting online applications only. Apply online 24 hours a day, beginning at October 21, 2016 through 4:30 p.m., January 20, 2017. This is an entry-level Public Safety Dispatcher position that requires no prior dispatch experience, see below for additional details. For additional information please see the Public Safety Dispatcher Information Packet. Please click here for more information. ORIENTATION DATES ARE SCHEDULED FOR NOVEMBER 14th & NOVEMBER 17th, 2016. Please click here for more details. EXAMPLES OF DUTIES: Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE: 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively (i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps.). 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months *(proof required). The link below includes some of the locations that provide a Keyboarding Certification. Suggested Agencies For Keyboarding Certification 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click here for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Proof of required documents must be uploaded to the online application at the time of filing. DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. PUBLIC SAFETY DISPATCHER – POST WAIVER APPLICANTS: The NTN performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing *(proof required). Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. If you do not receive notification shortly after filing please contact the Civil Service Department at (562) 570-6202. In support of the City’s Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. This is a continuous examination. All applicants meeting the requirements to file will be placed on the eligible list, with those receiving Veteran’s credit first, and then in the order in which applications are filed. Eligible lists may be established periodically. This information is available in an alternative format by request at (562) 570-6202. J45AN – 17B PSD SG 10/19/16 |
| J45AN-17B |
| PUBLIC SAFETY DISPATCHER – POST WAIVER Supplemental Questionnaire |
| * | 1. | I. INSTRUCTIONS: The purpose of the supplemental questions is to derive more specific information about your qualifications for this position. Applicants must clearly demonstrate their qualifying experience on the job application. It is to the candidate’s advantage to read each question carefully, clearly answer all questions and document all job-related education, training and experience as required.Do you understand the information stated in the “Instructions” section above? |
 Yes No |
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| * | 2. | The performance examination (through NTN) will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 above within one year of the time of filing (proof required)*. Are you requesting to waive the performance examination because you have taken the POST Dispatcher Test examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing? |
| Yes No |
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| * | 3. | If you answered YES to the question above, please proceed to question #4. If you answered NO to the question above, STOP completing this application and complete the application entitled Public Safety Dispatcher Exam. Do you understand the information noted above? |
| Yes No |
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| * | 4. | II. REQUIREMENTS TO FILE:Are you willing to work any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime? |
| Yes No |
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| * | 5. | Are you able to handle a high volume of emergency calls with tact, good judgment, initiative and speed? |
| Yes No |
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| * | 6. | Are you able to question callers while simultaneously typing information into a computer terminal (multi-tasking)? |
| Yes No |
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| * | 7. | Are you able to speak English clearly and understandably? |
| Yes No |
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| * | 8. | Are you able to comprehend, interpret and retain written and orally presented information effectively (i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps)? |
| Yes No |
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| * | 9. | Are you able to demonstrate keyboarding skills at 35 wpm? Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months*(proof required). |
| Yes No |
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| * | 10. | To the best of your knowledge, are you able to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department?(The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas.) |
| Yes No |
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| * | 11. | Have you been convicted of any crime punishable by imprisonment in any penitentiary (i.e. a felony conviction)? |
| Yes No |
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| * | 12. | BODY MODIFICATION INFORMATION:Be advised that according to the Long Beach Police and Fire Departments, any tattoos, scarifications, or brands worn by uniformed and non-uniformed Department personnel shall NOT be visible while on duty or representing the Department in any official capacity. Any tattoo, scarifications, or brands must be covered with Department approved uniform (including, but not limited to, a long sleeved shirt, jacket, sweater, or pants) or Department approved business or casual attire. Body modification that is not visible while in uniform will be decided on a case-by-case basis.Do you understand the information above regarding body modification? |
| Yes No |
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| * | 13. | Are you willing to comply with the body modification information stated above? |
| Yes No |
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| * | 14. | III. DESIRABLE QUALIFICATIONS: Do you possess any of the following? (Check all that apply) |
| Bilingual skills in English/Spanish Bilingual skills in English/Tagalog Bilingual skills in English/Khmer Experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations Experience dealing with the public in a service related capacity Emergency Medical Technician (EMT) Emergency Medical Dispatching (EMD) California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate I do not possess any of the above |
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| * | 15. | IV. JOB RELATED EXPERIENCE:Are you able to work in a stressful environment which requires the ability to operate a computer communications console while rapidly responding to numerous calls, keeping track of numerous safety units, and making frequent radio dispatches? |
| Yes No |
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| * | 16. | Briefly describe your telephone experience. Be sure to indicate the type of equipment used (e.g., single line, multiple line, switchboard, etc.), the length of time of the experience (i.e., weeks, months, or years of employment or instruction), the volume of telephone calls handled and the type of work performed (e.g., provided information, performed referral duties, etc). |
| * | 17. | Briefly describe your keyboarding experience. Be sure to indicate the type of equipment used, the length of time of the experience (i.e., weeks, months, or years of employment or instruction) and the end products of your effort (e.g., forms, letters, memos, reports, etc.). |
| * | 18. | Briefly describe your experience in public contact positions. Be sure to include the type of experience (e.g., telephone, reception, group presentations, complaint investigations, etc.), where you obtained the experience (i.e., name of employers or school), the length of time of the experience (i.e., weeks, months, or years of employment or instruction) and the volume of public contact your handled. |
| * | 19. | Briefly describe your work experience dealing with people in stressful situations (e.g., angry customers or clients, emergency situations, etc.). |
| * | 20. | V. GENERAL QUESTIONS: I understand that proof of required documents must be submitted as attachments at the time of filing. I also understand that failure to submit all required documents at time of filing and will result in the application being considered incomplete. Proofs for this position may include: certificates, and/or DD-214 Member 4 Form. |
| Yes No |
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| * | 21. | Are you claiming Veteran’s Preference? Note: If you answer “YES”, a copy of your DD-214 Member 4 Form (or other appropriate documentation) must be attached with your application at time of filing. |
| Yes No |
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| * | 22. | I certify that I have personally completed the information provided and that it is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment. |
| Yes No |
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| * Required Question | ||
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