Come join our 911 team! Through classroom and hands on training, we will teach you to listen to first responders on radio channels, talk to distraught callers and type life-saving information into our state of the art computer system. Because 911 never closes, we serve as a vital link between the citizens of Roanoke County and other services provided, including utility companies.

You will perform technical work, ensuring the prompt answer of incoming emergency and non-emergency requests for police, Sheriff, fire and emergency medical services and for the timely and efficient dispatch of the appropriate units. You will monitors a variety of frequencies and serve as a vital link to the units deployed. This position is in a “trainee” capacity, learning the duties of the Communications Officer. You will perform other duties as assigned.

Performs responsible technical work ensuring the prompt answer of incoming emergency and non-emergency requests for police, Sheriff, fire and emergency medical services and for the timely and efficient dispatch of the appropriate units. Monitors a variety of frequencies and serves as a vital link to the units deployed.  This position is in a “trainee” capacity, learning the duties of the Communications Officer.    Performs other duties as assigned.

The following duty and responsibility statements are illustrative of the essential functions of this position. The Director, Assistant Director and/or Chief of Emergency Communications have the management right to change the duties and functions of this position at any time

• Completes and maintains all testing, training, and certification as required by constituted authority or mandated by statute.
• Complies with Roanoke County ECC directives and all lawful orders of superiors.
• Uses work-time in an efficient manner, consistent with the mission, under minimal supervision.
• Performs the necessary functions to enter, delete and maintain information in the electronic data files.
• Works various assigned hours and shifts as required for continuous operation of the ECC.
• Performs job tasks effectively in a professional manner under varying levels of stress and activity.
• Monitors calls after the initial dispatch, including providing pre-arrival medical instructions to callers in accordance with Emergency Medical Dispatch guidelines.
• Monitors and updates activity of all on duty units via the Computer Aided Dispatch software.
• Remains alert to the conditions within the ECC at all times while on duty.
• Maintains and upgrades professional knowledge, skill and development by attending seminars, training programs and reading trade and professional journals and publications.
• Apprises the Team Leader of any training requirements, personnel or equipment issues

Required:  High School diploma or equivalent.

Experience
Preferred: Some experienceCertifications/ Licenses
Upon hire, must become certified to operate the Virginia Criminal Investigative Network (VCIN) and the National Crime Information Center (NCIC).

Knowledge, Skills and Abilities

Additional Requirements 
Subject to a complete criminal history background search with acceptable results.  Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description. Job requires shift work, shift rotation and overtime assignments.Supervisory Respnsibilities
None