• Responsible for inspection of facility prior to and during event for unsafe building or guest situations.
• Responsible for administering emergency first aid to guests or employees at The Lakeland Center as required. Must be proficient in the use of all associated emergency equipment.
•  Responsible for ensuring that first aid signing sheets, time cards and event paperwork are accurate and complete.
• Responsible for accurate completion of all medical emergency/accident reports during work shift. Ensuring that they are turned in to appropriate management staff upon completion of shift.
• Handles problems and complaints in a calm, professional, courteous, and timely manner. Directs others to appropriate supervisors.
• Provides special direction of information to guests in regard to handicapped seating, procedures for lost and found articles, restore locations and specific event information as instructed.
• Keeps railings, walls, aisles, stairs and other areas free of congestion.
• Monitors crowd for adherence to building policy standards, i.e. smoking, cameras, food/beverage policies and specific event requirements.
• Monitors facility for accidents and unsafe conditions and reports same to the appropriate personnel immediately.
• Monitors ticketed/non-ticketed events and performs duties as event requirements dictate.
• Expected to follow the established dress and behavior codes.
• Expected to attend event staff meetings, supervisory meetings, pre-event meetings and training classes to keep up to date on building policies and procedures as required.
• Required to perform other duties and job classifications for The Lakeland Center as special and emergency situations or event requirement dictates.

• High school diploma.
• Completion of certification for EMT or Paramedic licensing.

Required Documents: High School Diploma or High School Transcripts and EMT or Paramedic certification

• Ability to read and follow verbal and written instructions.
• Thorough knowledge of emergency medical procedures and the use of all medical equipment and supplies, building policies and event requirements.
• Knowledge of basic math skills.
• Ability to interact with fellow employees and the general public in a positive and professional manner.
• Ability to stand for long periods of time and climb stairs to inspect and handle problems, inspect the facility and handle emergency situations.
• Ability to lift heavy objects or injured guests as circumstances dictate.
• Ability to stay alert and observant of surroundings in order to prevent accidents and safety problems.
• Ability to handle stressful or emergency situations for guests and personal safety.
• Available to work irregular hours including nights, weekends and holidays.

WORKING ENVIRONMENT/CONDITIONS:

• Requires heavy work that involves constantly lifting, pushing, or raising objects, and exerting 50 to 75 pounds on a recurring basis and exerting 100 pounds of force on a frequent basis.
• The job risks exposure to the following environmental hazards: Bright/dim light, dusts and pollen, extreme heat and/or cold, wet or humid conditions, extreme noise levels, fumes and/or noxious odors, traffic, moving machinery, electrical shock, heights, disease/pathogens, toxic/caustic chemicals, explosives, and violence.
• The job requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of taste, sense of smell, depth perception, and texture perception.