Shift Requirements – during classroom training, the typical work schedule is 8:00 a.m. to 4:30 p.m. with an occasional alternate schedule for larger classes. Once on the job training begins, half the training sessions may occur on the day shift and half occur on the night shift. The day shift begins at 5:45 a.m. and ends at 6:00 p.m. and the night shift begins at 5:45 p.m. and ends at 6:00 a.m. Once a Trainee has successfully completed the training program and can meet minimum performance standards, the employee will be required to work either the day shift or the night shift. There is a high probability that newly trained Telecommunicators will be assigned to the night shift. Shift rotations may last up to one year and longer depending upon the operational needs of the 911 Center. Ability to work a rotating schedule outside of normal business hours that includes nights, weekends, holidays and overtime is an essential function of this position

If you believe you can learn and demonstrate correct telephone answering and public safety dispatching techniques, follow oral and written instructions, demonstrate the ability to stay calm during emergencies and obtain relevant information from citizens who are in stressful situations, learn and demonstrate the ability to enter information into the computer system while receiving information by telephone and radio, learn and demonstrate the ability to read and interpret maps; learn and demonstrate the ability to use the radio and codes used in creating computer-aided calls for dispatch; demonstrate the ability to deal tactfully with the public and others; demonstrate the ability to work in a confined area and wear a radio headset and work an assigned schedule, including mandatory overtime, we have the job for you.

This position is responsible for receiving and processing incoming administrative, non-emergency and emergency police, fire, and medical calls. Duties include: providing the appropriate pre-arrival instructions; entering data into a computer-aided dispatch system; evaluating situations and making decisions as to the assistance the caller needs based on training, standard operating procedures and guidelines; dispatching, monitoring and recording all public-safety responder activity via radio; performing queries through the National Crime Information Center, state and local public-safety systems.

MINIMUM EMPLOYMENT STANDARDS:
• Must be 18 years of age or older
• High school diploma or equivalent
• Read, write, spell and speak in clear and concise English
• Candidate must be a US citizen, permanent resident, or possess an Employment Authorization Document (EAD)
• No felony convictions, misdemeanors will be evaluated on a case by case basis
• Pass an intensive police background investigation which will include driving record, financial history, employment history, education and training, illegal conduct (drug use, etc.), personal references and polygraph test
• Pass a computer aptitude test and applicant performance assessment
• Demonstrate the ability to type a minimum of 35 words per minute (WPM) or 10,500 keystrokes per hour (KPH)
• Pass a health physical to include a hearing test as well as a psychological examination
• Physically able to lift 45 pounds

We look forward to hearing from you and having you join our Consolidated Dispatch Center.
Due to the sensitive nature of the job to which you are applying, great care is taken in the selection of a new hire. The selection process can take as long as 90 days, following application submission. This timeframe is an estimate and is subject to change by the Department. Monitor your email daily for application status updates.

APPLICATION DEADLINE: FRIDAY, DECEMBER 30, 2016 or until positions are filled.