Capt Craig Freeman

Small Thought about Customer Service

Recently, I had the opportunity to speak to 165 future firefighters at the California Fire Explorer Academy in Oxnard, CA. I chose to speak about a future in the fire service and advice on taking oral exams. One subject in the conversation was customer service and what it means to you as a firefighter.
Customer service is an added value, how you can add value to a trip to the store, a code 2 run to assist a person back … Read the rest

Andrew Wilcox

3 Basic Tips for Surviving an Interview in the Fire Service

The quest for giving the perfect interview seems to be the desire of every aspiring firefighter. Making sure appearances are clean and professional, having the perfect resume printed on paper that probably costs more than its worth, and investing heavily in deodorant to handle the stress during the agonizing moments before your name is called in to interview are all things that everyone in the fire service seems to have experienced. The fact of the matter is that in many … Read the rest