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Small Thought about Customer Service
Recently, I had the opportunity to speak to 165 future firefighters at the California Fire Explorer Academy in Oxnard, CA. I chose to speak about a future in the fire service and advice on taking oral exams. One subject in the conversation was customer service and what it means to you as a firefighter.
Customer service is an added value, how you can add value to a trip to the store, a code 2 run to assist a person back … Read the rest
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